Refund policy

 

7-Day Return Policy

At RinseLeah, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 7 days of receiving your order, subject to the following conditions:

  1. Eligibility: Items must be unused, in their original packaging, and in the same condition as when you received them. Returns are not accepted for used or damaged items.

  2. Process: To initiate a return, please contact our customer service team at [Customer Service Email or Phone Number] within 7 days of receiving your order. We will provide you with instructions on how to return your item(s).

  3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  4. Refunds: Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

  5. Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

  6. Non-Returnable Items: Certain items, such as final sale items, gift cards, or personalized products, are not eligible for return. Please check the product description for return eligibility.

Thank you for shopping with RinseLeah! We appreciate your business and are here to help with any questions or concerns.